PREGUNTAS FRECUENTES

MOTORBIKE RENTAL

SERVICE INFORMATION

You will find all the information about “motorbike rental” if you click on “home” and “KTM motorbike rental”

WHERE ARE SITUATED OUR RENTAL POINTS?

Nowadays you can rent a trail motorbike in one of our rental points:

  • MÁLAGA. Motos Garrido (Alhaurín de la Torre) reserva st. 51
  • ALMERÍA. Under request. Check availability by mail (info@billygoatgarage.com) or cell +34 679 50 81 50)
WHAT KIND OF BIKE DO WE RENT? WHAT DOES YOUR BIKE RENTAL INCLUDE?

BillyGoatGarage® offers a trail motorbike rental (KTM or similar). It could be changed by Company depending on the availability.
The service includes a minimun 24 hours rental (23 hours & 30 minutes/ per day), road use only, 300km per day up to 6 days and comprehensive insurance (1.200€ guarantee). Unlimited mileage from 7 days rental. We will include too roadside assistance.
Gear is not included but you can hire it (20€/per person/per day)

¿WHAT´S A COMPREHENSIVE INSURANCE?

Each motorbike is covered by a comprenhensive insurance with a guarantee of 1.200€. We only check your credit card data as guarantee. In case of accident or damage, we will allocate the corresponding amount to repair the damage and return the rest. If there is a big damage after dropping off the bike we will charge the whole guarantee in your credit card and insurance company will have the  responsibility to cover the rest of the amount.

¿WHAT GEAR DO YOU HAVE TO WEAR?

Security riding gear (mínimum helmet, jacket & gloves) is required for rental or routes.  If you haven´t BillyGoatGarage® will hire you the complete gear  (Jacket & pants KTM Rally 2017 &, helmet, gloves and boots FOX). (20€ per person/per day)

WHAT ARE THE REQUIREMENTS FOR MAKING A RENTAL?

If you want to rent a motorbike you will be required the next documents:

  • If you are the pilot, you will need a functional passport (if you live outside of Spain) or an ID (if you are Spanish).
  • Be in possession of a type A driving licence, with a minimum of 2 years of experience, and be 25 years or older.
  • It is essential to have a credit card with enough funds to freeze 1200€ corresponding to the total risk insurance. This quantity will become available again after the used material (motorcycle and equipment) is returned in the same state as when it was given.
  • If you are a pillion rider, you need to be over 18 years old and have a functional passport or ID.
HOW CAN YOU GET FROM MÁLAGA AIRPORT TO RENTAL POINT?

Malaga airport is situated closed to BillyGoatgarage rental point-around 15 minutes by car.(“Motos Garrido” (Alhaurín de la Torre)).

Don’t worry, we can pick you up. Contact us with your circumstances and we will arrange everything.

If you prefer there are different means of transport at the airport such as taxi or uber.

 

IF YOU DON´T KNOW THE AREA, DON´T WORRY......

If you travel from abroad and you don´t know Spain, don´t worry! BillyGoatGarage® app is at your disposal.

You will find the most complete information for your new adventure routes. You will discover Spain or Europe and you could record your own route.

We would advise you to explore different routes depending on your preferences or you could try one of our guided routes.

RATES

The final prices are published on Billy Goat Garage web and other advertising media, respectively. We may increase the price of the services if specific costs rise (for instance, fuel prices) although this must be clearly explained in the contract and cannot be applied any later than 20 days before the start of the services. If the price increase exceeds 8 % of the price of the rental, the customer may terminate the contract without a termination fee.

HOW TO BOOK A RENTAL MOTORBIKE

You just have to visit the BillyGoatgarage website (www.billygoatgarage.com) and then go to “KTM RENTAL” and follow the next steps:

  • Go to booking calendar.
  • Select only the days of your rental period. You could pick up the motorbike at 1030 a.m. on the first day and drop it off at 10:00 a.m the next day after you last rental day. Fox example, if you want to hire a motorbike 3 days from 1st december you will pick it up 1st december at 10:30am and drop it off 4th december at 10:30am.
  • Click on “add gear” if you want to add gear for your rental reservation.
  • Check the final price and you may continue to the next step.
  • Enter your data & accept the general terms before you can make the payment.
  • Check your order and proceed to make your payment by credit card or paypal.
  • You can also make your payment by bank transfer. When you finish your booking we will send you a mail with our bank data and payment will have to be made in the next 24 hours to confirm the booking.
  • You will received a confirmation mail after seeing the proof of payment.(in case of bank transfer).
  • That´s all!! Enjoy!

You can make your booking on another travel or experiences websites where BillyGoatGarage®is published. (our products are acording to our general terms)

HOW TO PICK-UP YOUR RENTAL MOTORBIKE

You will have to follow these steps to pick-up your motorbike in our rental point:

  • You will meet us at “Motos Garrido” (Alhaurín de la Torre,Málaga) or another meeting point set by the Company.
  • You will have to show some documents (if you can send them by mail in advance we will deliver you the bike quickly):
    • Valid european ID or passport.
    • Valid driving licence (A) or international driving licence (for A type bike).
    • Valid credit card. You only will have to leave the data.
  • We will take pictures of the 4 sides of the bike and take note about damages.
  • We will check documents, rental form and general terms (these will be checked, read, accepted and signed by customer.
  • We will deliver you the motorbike, key, bike documents and a copy of rental form with BillyGoatGarage® emergency cell.
  • Enjoy your rental motorbike!
HOW TO DROP-OFF YOUR RENTAL MOTORBIKE

You will drop-off the motorbike at “Motos Garrido”, our rental point in Málaga (Alhaurin de la Torre) or another one set by BillyGoatGarage® booking service.(check options)

We will check and verify if the motorbike is in saleable conditions. If there is any damage we will inform the customer and may charge the repair.

TOURS/MEETIGNS

HOW COULD YOU INFORM ABOUT?

Our tours and “meetings” will be showed on “TOURS”section of our website. We will give you the full information about each one: name, date, duration, itinerary or agenda, guide, accommodations, etc

You will find “adventure courses” information  too on our social networks. If you prefer you can suscribe to our newsletter.

¿WHAT TYPE OF TOURS DOES BILLYGOATGARAGE ORGANIZE?

Actually our tours are focus to:

  • Tours to live “extreme races” Erzbergrodeo, Enduropalé, Panafrica, Marruecos.
  • On road tours. We want you to enjoy on road during this type of tours. You will discover different countries riding a motorbike: Adriático, Andalucía, Corcega & Cerdeña etc
  • Motorbike meetings. We will travel to “bike meetings” as: Cherokee rider, Stella Alpina, etc
  • Tailor-made tours.We also make customized tours depending on the number of people, areas to visit, guides, etc

If you are in any doubt, let us now on the phone or mail!

IF YOU WANT TO MAKE A TOUR YOU WILL HAVE TO COMPLY….

If you want to ride in one of our tours you will have to comply the next requirements:

  • Course requirements
  • You must be over 25 years old and have a minimum of 2 years of experience with a motorcycle licence A
  • Valid driving licence (A licence for rental motorbike or another licence in case you ride your own motorbike)
  • You should be in good health to ride safely
  • Motorbike insurance (if you travel with your own motorbike)

More requirements will be specified in each tour.

¿WHAT SHOULD YOU BRING WITH YOU?

We recommend you bring:

  • Spring/summer routes.
    • Full gear or rental gear (jacket/pants/helmet/gloves & boots). Required
    • Motorbike rain suit
    • Light & comfortable clothing
    • Personal documents (ID/passport/driving licence) & photocopies
    • Travel & medical insurance
    • Medicines
    • Credit card (check the limit)
    • Check the roaming
    • Camelback
  • Autum/Winter tours
    • Full gear or rental gear (jacket/pants/helmet/gloves & boots). Required
    • Motorbike rain suit
    • Warm clothing
    • Personal documents (ID/passport/driving licence) & photocopies
    • Travel & medical insurance
    • Medicines
    • Credit card (check the limit)
    • Check the roaming
    • Camelback
HOW CAN YOU BOOK A TOUR?

Request for information or booking

In case if being interested in anyof our routes/tours you can request information every one by  mail info@billygoatgarage.com or you can call us to +34 679 50 81 50. You will see too all the information in different websites where tours will be published.

If you want to make your booking you will have to request it by e-mail and pay the deposit up to 60 days before tour starts. Balance of the cost will be paid at least 45 days  before the route starts. (by bank transfer or credit card).

HAVE YOU RESERVED A TOUR BUT YOU CAN NOT ATTEND? WE OFFER YOU THE FOLLOWING OPTIONS

If you book a tour with BillyGoatGarage® you can only change your booking for another tour. You will be subject to the general tours conditions  set by the Company.

If you would like to claim you must report your cancellation to you cancellation travel insurance.

Should you wish to cancel for security circumstances you must exercise your right to do so within 7 days from the date of the official information we will send you.

You may cancel and you will be entitled to a refund of the amount. (only in case of information from official government ). Tours subjet to events/tours general terms.

APP Y RED SOCIAL

¿CUÁL ES EL COSTE DE LA APP?

No sólo es totalmente gratuita, además, BillyGoatGarage® te premia con puntos canjeables por gasolina o accesorios para tu moto.

¿CÓMO HAGO EL “CHECK IN” EN LOS TÓTEMS?
            • Geolocalización: Se realiza check-in automáticamente cuando nos encontremos en un radio
              de 40 metros de la posición (latitud y longitud). Para ello el usuario debe tener activado el
              GPS y la app en segundo plano.
            • Beacon: Se instalará un beacon en el Tótem y se realiza check-in automático al acercarse al
              tótem. El usuario tendrá que tener activado el bluetooth de ese dispositivo y la app en
              segundo plano.
            • Lectura de código BIDI: La aplicación escaneará la imagen que haya en el Tótem con la
              cámara del dispositivo y hará checking cuando obtenga el ID del dispositivo.
¿CÓMO PUEDO CONSEGUIR PUNTOS EXTRA?

Existen muchas formas de conseguir puntos extra. Por ejemplo:

            • Si te haces una foto donde aparezca el Tótem y la subes a cualquier red social etiquetando
              a tres amigos, recibirás un pack de puntos extra. Para ello, cuando hayas hecho check-in
              aparecerá en pantalla la opción Compartir foto en redes sociales.
            • Visitando nuestro Tótem Platino conseguirás 1.000 puntos extra. Este Tótem es el
              monumento al Motero Caído que inauguró Jordi Arcarons el pasado 27 de mayo de 2017.
              Está situado en las siguientes coordenadas GPS, correspondientes a la localidad de Lubrín
              en Almería: 37.233660, -2.027234
            • Creando rutas y compartiéndolas en redes sociales.
¿QUÉ SON LOS LOGROS?

Son puntos que se asignan cuando alcanzas una serie de hitos. Por ejemplo, cuando grabas tu
primera ruta se asignan puntos extra; cuando alcanzas una puntuación determinada, por crear
nuevas rutas, etc.. Es una forma de premiar a los usuarios que mantienen viva la aplicación y
forman parte de la Comunidad Billy Goat Garage.

¿CUÁNTOS TIPOS DE TOTEMS HAY?

Es una reproducción del monumento al Motero Caído (Tótem Platino) que incorpora tecnología beacon en su interior. Actualmente, están repartidos en diferentes localizaciones de Andalucía y sirven para conseguir puntos extra. Si te acercas a un radio de 40 metros con tu smartphone, la
aplicación BillyGoatGarage®, en marcha y el bluetooth activado, el sistema bluetooth del beacon detectará que estás en el monumento y te premiará con puntos extra.

¿CUÁNTOS TIPOS DE TOTEMS HAY?

Por el momento, contamos con dos categorías: Totem Platino, con un valor de 1.000 puntos y Tótems Oro, que te servirán para conseguir 250 puntos.

¿CUÁNTOS TOTEMS PUEDO ENCONTRAR?

Vamos incorporando Totems cada semana. De momento, la mayor parte se encuentran en Almería, ¡pero ya hemos salido de la provincia! Para estar al día de sus localizaciones, te aconsejamos que visites el apartado de “Puntos” de nuestra web.

¿QUÉ OCURRE SI PIERDO MI USUARIO Y/O LA CLAVE?

Tranquilo, no te preocupes. Envíanos un mail con la incidencia a la dirección:
soporte@billygoatgarage.com o a info@billygoatgarage.com
¡Y en seguida podrás empezar a acumular puntos!

¿CUÁNDO PUEDO EMPEZAR A UTILIZAR LA APP?

En cuanto descargues la app BillyGoatGarage®, y realices el nuevo registro en tu móvil, recibirás
un mail en la dirección que has dicho. Pincha en el enlace para confirmar tu registro y ya estarás
listo para registrar y consultar rutas!

¿CUÁNDO PUEDO EMPEZAR A UTILIZAR LA APP?

En cuanto descargues la app BillyGoatGarage®, y realices el nuevo registro en tu móvil, recibirás un mail en la dirección que has dicho. Pincha en el enlace para confirmar tu registro y ya estarás listo para registrar y consultar rutas!

NO ENCUENTRO EL MAIL DE REGISTRO

Si no has recibido el mail de confirmación. ¡Que no entre el pánico! Puede que haya ido a la bandeja de Spam. Si no es así, mándanos un mensaje a soporte@billygoatgarage.com ¡y en seguida podremos resolverlo!

OFF-ROAD COURSES

HOW TO GET INFO ABOUT COURSES

You will find all the information of adventure courses on “off-road courses” web section. We will post them too on our social networks. If you prefer you can suscribe to our newsletter. Join us!

WHAT EXACTLY DO THE COURSES ENTAIL?

You can you choose between one day or weekend courses. From begginers to expert riders.

Our goal is you learn to take full advantage of a trail motorbike and develop the incredible Dakar rider techniques.  Our instructors will detect and correct your errors.

¿WHICH ARE THE DRIVING TECHNIQUES YOU CAN LEARN?

At different levels we will develop off-road driving techniques to get the most out of an adventure motorbike

  1. Motorbikes´s controls
  2. Balance
  3. Center of gravity and chassis
  4. Riding posture
  5. Braking and acceleration techniques
  6. Off- road turning techniques: flat track turns
  7. Off- road turning techniques: rut corners
  8. Bump & jump
  9. Ups & downs
  10. Physical training
¿WHO ARE THE INSTRUCTORS?

Our courses are led by some of the best rally riders and they are well known in national enduro  championship or rallies as “Baja Aragón”, Enduropale or Dakar rally.

BillyGoatGarage® instructors have years of experience and a refine technique. They will teach  you and give you the best tips to control a motorbike.

Some of our coaches are: Gerard Farrés, Jordi Arcarons, Miguel Puertas, Marc Solá, Manolo Barnés, etc. They are good at teaching and hosting

WHERE DO WE ORGANIZE THE COURSES?

The courses are held in our training area in Loja (Granada). It is a private and respected area.

This terrain offers several areas where you can learn to the fullest:

    • Initial training area
    • Circuit. It has a total of 10 km of tracks, barely changed. We wanto you to face real situations. Within it there are areas where we can practice skids or rough terrain:
      • Paddock zone
      • Technical zone
      • The special
      • Raid/rally zone

The ground área will challenge you!!

ACCOMMODATION

We would like you feel relax during the weekend course. This is the reason because we have found an accommodation near the training área.

Almazara hotel (Riofrío) is one of our partners in Granada. The hotel is located on the top of Riofrio. It has an excellent views to olive tree fields.

If you want to bring a companion let us know! We could organize some experiences as:

  • Visit the Factory and taste the caviar
  • Visit Loja
  • Trekking routes
  • Buggies routes
  • Etc
WHICH REQUIREMENTS DO YOU NEED?

If you come with your own motorbike……

There are requirements which you must meet for riding your own bike and have valid motorbike legal documents:

  • Valid european ID or passport
  • Valid driving licence (accoding to your bike)
  • Valid motorbike insurance (BillyGoatGarage® will not be liable of customer`s motorbike)

If you rent one of our motorbikes…..

The customer will be required to meet the rental requirements & general terms for hire.

It is necessary a mínimum group size of 6 people (each course) and máximum of 10 people (between both). If there is not a mínimum group we will offer another dates or options.

HOW TO BOOK

If you want to make a booking you will have to check “one day off-road course” or weekend off-road course” availabilty in calendar.

If there is, you could make your booking.

If you prefer, contact us by cell +34 679 50 81 50 or mail info@billygoatgarage.com.

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